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Viber, the most popular messenger in Ukraine, has always provided Ukrainians with a stable connection. But today, with millions of people separated by distance, Viber is much more than just an app. Together with the messenger's team, we implemented the “United by Freedom, Connected by Viber” project, focusing on the importance of being there for each other during the most challenging times.
In moments of greatest danger, people often have lost contact with their loved ones, anxious for their wellbeing. Viber remained a tool that helped reunite families. Through our campaign, we aimed to show every Ukrainian that even in the darkest times, they can continue to fully rely on the messenger.
After all, Viber remains an integral part of our daily lives. It is the school group chats where learning continues despite everything; the community groups where neighbors routinely solve urgent issues; and the family group chats that provide the strength to keep going. Our goal was to show that this familiar connection remains unwavering — so that every Ukrainian feels they are not alone, that they are heard, and that they are cared for.
Campaign goals aimed at comprehensive support:
● to give users a sense of community and belonging to a great national family;● to ensure Ukrainians have easy access to verified up-to-date information;● to help maintain the mental resilience of Ukrainians;● to provide users with essential information support: tips on content consumption, information hygiene, and managing sensitive data;● to support teachers by sharing advice on how to simplify the online learning process.
What we did:
● Sense of Community: We focused on creating and promoting Ukrainian content to ensure that everyone felt supported. Specifically, we developed and distributed the results of 16 polls on topics that Ukrainians face daily. These press releases alone reached over 2M+ readers;● Access to News and Verified Information: Together with the Viber team, we created 20M promotional impressions for 10 channels and 40 thematic communities for refugee support, as well as 17 channels for government agencies and officials;● Mental Support: We produced 7 articles featuring experts, including psychologists and a team focused on supporting emotional well-being;● Security Care: We created 11 articles with tips on cybersecurity and how to defend yourself against fraud;● Teacher support: We developed 6 materials in partnership with two major educational platforms, offering practical advice for educators.
publications in Ukrainian media
overall media reach
of publications shared in Tier 1 media
The “United by Freedom, Connected by Viber” campaign was shortlisted for the European Excellence Awards 2023 in the Change Communications category.